Rebecca (Feldbaum) Steier is the author of two books, If There’s Anything I Can Do . . . (Feldheim, 2003) and What Should I Say, What Can I Do? (Simon & Schuster, 2009). She is a popular speaker who draws upon her personal experiences to teach others how to help those who are going through a medical crisis or who have suffered a loss. She is also the Etiquette & Sensitivity columnist in our print edition. Contact her at email@example.com.